Privacy policy

Data controller

Who collects your data, and how to contact us

SYMATIQUE is a business software publisher, in business since 2012. It is SYMATIQUE that decides which data is collected by this site and by its applications, and how that data is used.

• Registered office24 résidence Mehdi, Rue Lac Huron, Les Berges du Lac 1, 1053 Tunis, Tunisia
• Telephone(+216) 36 369 281 · (+216) 52 099 393
• Email addresscontact@symatique.com
• Legal identificationSARL
  MF (tax identification number): 1234427EAM000
  D-U-N-S: 362659269
• Data protection contactMs Sameh Loudhaief

Scope

What this document covers

SYMATIQUE publishes business software — enterprise resource planning, customer relationship management, merchandising — and the mobile applications that go with them. It attaches importance to the privacy of the personal data of those who use them.

This policy describes how that data is collected, used and disclosed, both when you browse this site and when you use our services.

The two situations are very different: they are therefore dealt with separately. Chapter 03 covers this site. Chapter 04 covers our applications.

The Smart SALES suite, Swifto ERP, Follow ME and Renoutet.

The site

What this site collects

This site is a showcase site. The only place where you send us information is the contact form.

The contact form

It collects:

• Your first name and surnameSo that we know who we are replying to
• Your companyTo place the enquiry in context
• Your email addressThis is how the reply reaches you
• Your telephone number — optionalThe field may be left empty: the form is sent all the same
• The text of your enquiryWhat you are trying to do, in your own words
• A few optional detailsDepending on the form used: your job title, the subject of the enquiry, the solution concerned, the size of the team

This information is used to answer your enquiry. That is its only purpose. Chapter 05 states who, outside SYMATIQUE, may be given access to it.

The processing is based on SYMATIQUE's legitimate interest in answering the enquiries addressed to it and in keeping track of those exchanges or, where the enquiry concerns the supply of a product or a service, on the pre-contractual steps taken at the request of the data subject.

Messages sent through the forms are accessible only to those internal SYMATIQUE departments authorised to handle enquiries. They may also be passed to technical service providers involved in the routing, hosting or maintenance of the messaging and form services, in compliance with the applicable obligations on the protection of personal data.

The anti-bot check

To prevent messages being sent automatically, the forms on this site use the Google reCAPTCHA v3 service, provided by Google Ireland Limited. When you open a page containing a form, your browser loads a script from the domains www.google.com and www.gstatic.com. This service receives your IP address, technical signals about your browser and your device, and information about the way in which you interact with the page. From this it derives a likelihood score, which our server uses to accept or reject the submission.

The sole purpose of this processing is the security of the form, and the score calculated is used for no other purpose. It is based on the legitimate interest of SYMATIQUE in protecting its means of contact against automated submissions. This service places a cookie on your browser: unlike the other resources on this site, it is a third-party resource. The data transmitted may be processed outside the European Union, including in the United States; Google publishes its own commitments and safeguards regarding international transfers.

Use of this service is governed by Google's privacy policy and terms of service. If you would rather not use it, you can contact us directly by email or by telephone: the details are given on the Contact page, and no anti-bot check then applies.

Cookies and trackers

SYMATIQUE places no advertising trackers, builds no profile for advertising purposes and does not track you from one site to another. No web analytics are in place. The only resources called from a third party are those of the anti-bot check described above, and only on the pages that carry a form. That service, provided by Google, places a cookie of its own on that occasion: it is necessary for the check to work and is not used by SYMATIQUE for any other purpose. Pages without a form call no third-party resource and place no cookie.

The site may be subject to technical connection logs generated automatically by the hosting provider, in particular for security, diagnostic and service-continuity purposes. These logs may contain the IP address, the date and time of connection, the browser type and technical information relating to the connection. They are kept for a limited period, in accordance with the applicable legal obligations and the hosting provider's own retention policies.

The applications

What our applications collect

When you use our service, we may ask you to provide certain information that makes it possible to identify you personally.

• Identity and contactYour name, your email address
• Your photographsWhere the feature used requires one
• Your GPS coordinatesFor the features that depend on your location
• Your contact listFor the features that rely on your contacts
• Log dataYour device's IP address, the device name, the operating system version and other statistics

The first four categories are used to provide and improve our services, and to communicate with you. Our applications may also use third-party services that collect the same information — photographs, GPS coordinates, contact list — in order to identify you and to provide the features relating to your location and your contacts.

Log data is collected each time you use the service. It is used to analyse how the service is used and to resolve errors.

Our applications (Smart SALES, Swifto ERP, Follow ME and Renoutet) may use third-party technical services necessary for them to work, in particular for hosting, geolocation, notifications, synchronisation and service security, in compliance with the applicable personal data protection regulations.

Third parties

Who else may access this data

We may engage third-party companies and individuals to facilitate our service, to provide it on our behalf, to perform service-related tasks, or to help us analyse how it is used.

These third parties may have access to your personal data. They access it in order to carry out the task entrusted to them, and they are required not to disclose it or to use it for any other purpose.

Retention

How long this data is kept

A retention period cannot be guessed: it is decided, and then it is published. Here are ours.

• Messages received through the form6 months
• Data processed by the applications12 months
• Log data21 days

Your rights

Access your data, correct it, have it erased

The General Data Protection Regulation grants every data subject the following rights over the data concerning them.

• Right of accessObtain confirmation that data concerning you is being processed, and receive a copy of it
• Right to rectificationHave inaccurate data corrected, or incomplete data completed
• Right to erasureObtain the erasure of your data, in the cases provided for by the Regulation
• Right to restriction of processingHave the processing frozen while a check is carried out
• Right to objectObject to processing based on legitimate interest
• Right to data portabilityReceive the data you have provided, in a machine-readable format
• Withdrawal of consentWhere processing is based on your consent, withdraw it at any time, without affecting what was done beforehand

How to exercise them

To exercise your rights, or for any question concerning the processing of your personal data, you may contact SYMATIQUE at the following email address: contact@symatique.com, or by post at the following address: 24 résidence Mehdi, Rue Lac Huron, Les Berges du Lac 1, 1053 Tunis, Tunisia.

In order to guarantee the security and confidentiality of the data, SYMATIQUE may ask for proof of identity where this is necessary to verify the identity of the person making the request. Requests are handled as promptly as possible and within the time limits laid down by the applicable regulations.

The processing of personal data carried out by SYMATIQUE is subject to the Tunisian legislation applicable to the protection of personal data. Where the conditions for the application of Regulation (EU) 2016/679 (GDPR) are met, the relevant provisions of the GDPR may also apply.

If you consider that your rights have not been respected after contacting SYMATIQUE, you may exercise your right to lodge a complaint with the competent supervisory authority — in Tunisia, the Instance Nationale de Protection des Données Personnelles (INPDP) or, where the GDPR applies, the competent data protection authority in your Member State.

Security

How this data is protected

We undertake to protect your personal data and to use commercially acceptable means to do so.

No method of transmission over the internet and no means of electronic storage is entirely secure, however. We therefore cannot guarantee absolute security, and we would rather write that down than let you believe otherwise.

SYMATIQUE implements appropriate technical and organisational measures, in particular the encryption of communications, the control and management of access to data and systems, and backup and restoration mechanisms, in order to preserve the confidentiality, integrity and availability of the data.

In the event of a personal data breach, SYMATIQUE applies an internal incident management procedure in order to assess the nature and severity of the breach and takes, where the applicable regulations so require, the measures needed to notify the competent supervisory authority and, where appropriate, to inform the data subjects within the time limits laid down by those regulations.

Further points

External links, minors, and changes to this document

Links to other sites

Our services may contain links to third-party sites. Those sites are not operated by us: we have no control over their content or over their privacy practices, and we accept no liability for them. We encourage you to read their own privacy policy.

Children's privacy

Our services are not aimed at children under the age of thirteen, and we do not knowingly collect personal data from them. If we discover that such data has been sent to us, we delete it from our servers immediately.

If you are a parent or guardian and you become aware that a child has given us personal data, write to us: we will take the necessary steps.

Changes to this document

This privacy policy may be updated. Any change is published on this page, and the date shown at the top is then updated accordingly. We encourage you to review it from time to time to keep informed of its changes.