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Web platform · Back office

Manage hundreds of field sales staff from a single platform

Twenty-three modules, nine mobile applications, and an interface with the information system you already have.

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The Smart SALES back office on a desktop computer: complaint counters, monthly trend line and satisfaction rate.
23 integrated modules
Forum des DSI 2019 Best innovative project award
23 integrated modules SYMATIQUE functional coverage
9 mobile applications Android and iOS, in production
2012 first rollout SYMATIQUE, installed base
100% configurable No bespoke development
What the platform does

Head office decides, the field acts, no one keys anything twice

Master data, business rules and approval workflows all live in one place. The mobile applications are only its hands.

One single set of master data

Customers, items, prices, discounts and quotas are entered once. Any correction reaches every device at the next synchronisation.

The order management screen in the Smart SALES back office.
9 applications connected in real time
The Smart CRM customer card on a tablet, fed by the platform.

Your rules, not ours

Discount thresholds, approval levels, credit limits and visit targets: everything is configurable. No bespoke development.

Offline is not an optional extra

The sales rep works with no network; the data goes up as soon as there is one again.

Everyone sees their own scope

Territory, portfolio, depot, production line: permissions partition the data, not just the screens. An area manager cannot see the neighbouring territory's portfolio, and cannot correct it.

The Smart SALES dashboard: breakdown of complaints and tracking by category.
Functional coverage

Twenty-three modules, four domains

None is compulsory. Most rollouts start with four to six modules, then grow.

Customer relations 6

  • Customer card — rich, and updated in real time on every device
  • Calendars — customer appointments and task list
  • Surveys — fully configurable, delivered on mobile
  • Complaints — handling workflow and issue tracking
  • Phone calls — a history of every communication
  • Interaction history — conversations with customers and prospects

Sales and marketing 6

  • Sales — adapts to any type of company and any industry
  • Orders — approval workflow and configurable tracking
  • Product catalogue — updated in real time on every device
  • Marketing — mailings, news and events, including social media
  • Commercial activity — 360° visibility across the whole business
  • Market watch — competitor prices and activity in the field

Logistics and production 6

  • Deliveries — geolocated drivers, tracked in real time
  • Stock — true levels, and a notification at the right moment
  • Purchasing — fully configurable, every industry
  • Asset management — presence and use at customer sites
  • Industry 4.0 — production lines, machine status, in real time
  • Suggestions — a database of the ideas fed back from the market

Management and administration 5

  • Reports and statistics — dashboards to support decision-making
  • Vehicle fleet — servicing, oil changes, fuel consumption
  • Human resources — employees, payslips, leave
  • Document management — archiving and electronic document management
  • FAQ — answers to the questions users ask again and again
The platform for real

No mock-up, no promise: the actual screens

The Smart SALES dashboard: breakdown of complaints and tracking by category.

Analysis and statistics

Complaints, satisfaction, activity by category: the indicators consolidate with no manual export, and are read in the same place as the data that produces them.

The order management screen in the Smart SALES back office.

Orders and approval

The workflow follows your rules: thresholds, discounts, authorisations, credit-limit alerts. An order outside the rules does not go through; it goes up for approval.

The sign-in screen of the Smart SALES platform on a desktop computer.

Access and scopes

Each profile sees only what concerns it. The split applies to the data itself, not just to the display.

Functional architecture

A complete sales cycle, all of a piece

From prospecting to payment, each stage feeds the next with no rekeying.

Functional architecture of Smart SALES Eight domains orbit the Smart SALES platform: prospecting, door-to-door sales, sales reports, customer management, exchange with the ERP, warehouses and stock, payment management, order placement. Smart SALES Central web platform Prospecting Door-to-door sales Sales reports Customer management Exchange with your ERP Warehouses and stock Payment management Order placement Consolidated visibility Payments and collections True levels in real time A 360° customer card
The field

Nine applications, one single source of truth

Each one is connected to the platform in real time. Android and iOS, with an offline mode.

Frequently asked questions

What people ask us about the platform

Smart SALES is the central web platform: this is where the master data is configured, the workflows approved and the data consolidated. Smart CRM, Smart SELLER, Smart ORDER and the others are the mobile applications used in the field, which synchronise with it in real time. Smart SALES can be deployed on its own, with the applications added as needs arise.

No, and that is not its purpose. The platform interfaces with the system already in place — Swifto ERP or another management system — to exchange customers, items, prices, stock and accounting entries. It takes on what the ERP covers poorly: the field, mobility and day-to-day sales management.

No. Each module is switched on independently. Most rollouts start with four to six modules, then grow. You administer only what you use.

Food processing, pharmaceuticals, automotive, cosmetics, large-scale retail, livestock and agriculture. Because the platform is fully configurable, it adapts to the rules of each business rather than imposing its own.

Yes. Smart SALES received the best innovative project award at the Forum des DSI 2019, in Tunisia.

Let's talk

Let's look at the platform on your own processes

A forty-five-minute demonstration, using your own business rules and your real cases. No commitment, and no slide deck.

  • A reply within one working day
  • A technical contact, not a salesperson
  • Your data is used only to reply to you

(+216) 36 369 281 (+216) 52 099 393 contact@symatique.com

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